At ScrunchiesStyle, we care about your satisfaction and strive to deliver quality products every time. If you're not fully happy with your order, please review the return policy below to see if your item qualifies for a return.
1. Returns are accepted within 7 days from the date you receive your order.
2. Items must be unused, unworn, and in their original packaging.
3. All original tags or branding (if any) must be intact.
4. Due to hygiene reasons, returns will not be accepted for used or damaged hair accessories.
To initiate a return, please email us at info@scrunchiesstyle.com with:
We will provide you with return instructions based on your selected delivery method.
1. Pickup Orders: If you chose a local pickup option, you must return the item to the same pickup location in Brampton, Ontario. Returns via mail are not accepted for pickup orders.
2. Delivery Orders: If your order was shipped, return shipping costs are the customer's responsibility. A prepaid return label will be provided upon request, and the cost of the return shipping label will be deducted from your refund. Alternatively, you may choose to ship the item back yourself using a trackable service.
1. Once we receive and inspect the returned item(s), we will process your refund within 3–5 business days.
2. Refunds will be issued to your original method of payment minus the return shipping label cost if applicable.
3. If you prefer a replacement or exchange, please mention it in your return request. We will accommodate based on availability.
1. Worn, used, or damaged items are not eligible for return.
2. Final sale and clearance items are non-refundable and non-exchangeable.
If you received an item that is damaged or defective, please email us immediately with clear photos of the item and packaging. We will work with you to resolve the issue promptly.
Orders cannot be canceled once they are shipped. For cancellations, please contact us as soon as possible after placing your order.
Still have questions? We're here to help.
Email: info@scrunchiesstyle.com